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ABTA and ATOL: how your holiday is protected
Two names you’ll see on almost every holiday website. Here’s what they mean, in plain English.
What is ATOL?
ATOL (Air Travel Organiser’s Licence) is a financial protection scheme run by the UK Civil Aviation Authority. It covers package holidays and other trips that include a flight, booked with a UK ATOL holder.
If the travel company you booked with fails, ATOL protection means you won’t be stranded abroad, and you can claim a refund if you haven’t travelled yet.
When you pay for an ATOL-protected booking, you should receive an ATOL Certificate. It confirms what’s protected and who to contact if something goes wrong. Keep it with your booking documents.
What is ABTA?
ABTA is the UK’s main association for travel agents and tour operators. Members have to follow a code of conduct, which sets standards for clear information and fair treatment, and there’s an independent dispute-resolution service if a problem can’t be sorted out directly.
ABTA members also have to provide financial protection for package holidays that don’t include a flight, such as a coach or self-drive package.
What about UK breaks?
A UK lodge or cottage booked on its own, without a flight or other travel services, is accommodation only. ATOL doesn’t apply to it, and protection depends on who you book with and how. I’ll always tell you what protection applies before you pay.
How to check your booking
- Look for the company’s ABTA and ATOL numbers on their website and booking documents.
- For holidays with flights, make sure you get an ATOL Certificate when you pay.
- If you’re not sure, ask. A good travel agent will happily explain.
Booking with Dash Destinations
I work with InteleTravel, and bookings are covered by ABTA membership P7384 and ATOL licence 12022. If you have any questions about protection, just ask before you book.